With our StickyPayments platform, there are a few emails that we send out to your client on your behalf for your convenience. Note - when payments fail Apps continue to work, it's up to you to diable an App for no-payment.
1) Your client's credit card will be expiring: If your client's credit card is going to expire within 30 days of your next billing, we will email them automatically on your behalf:
- Let the client know their credit card will expire before their next billing date
- Give them a link they can use to update their credit card details themself
The email is sent 30 days before the billing date, and reminders are sent 7 days prior, 2 days prior, and on the billing date itself
No additional action is necessary by you. However, if you speak to them and happen to have their updated credit card details, you can update their credit card info yourself by logging into the Builder and accessing their account. We recommend calling your client if they don't update their payment information by the billing date.
If you want to see the exact text used for the email, you can check it out here.
2) Your client's credit card fails to charge: If your client's credit card fails to charge on their billing date, we will send them an email letting them know. The email provides a link for them to update their credit card details, and notifies them that their App has been taken offline in the meantime.
If you want to see the exact text used for the email, you can check it out here.
3) Payment plan changes: If a change is made to a payment plan that is being used for a sold App (either a switch between monthly and annual or a change in price), an email will automatically be sent to your client notifying them of the change. This is to prevent any accidental changes to the plan. As a reminder, you should only adjust your client's plans with their permission.
If you want to see the exact text used for the email, you can check it out here.